Thanks for dropping by our shipping & delivery page, where we outline all of our standard shipping practices and answer all the questions you may have regarding delivery. We ship all products that we stop from one of a number of secure distribution depots. We currently only ship our products to two locations, the United Kingdom and Australia.
The usual time taken for us to complete an order is between 2 to 7 working days. Delivery times may vary based on holidays and other disruptions. We have experienced delays in our shipping times since the start of the global pandemic, and the lockdowns that followed, and we appreciate that customers have understood the legitimate reasoning behind these delays. We do not offer next day or same day delivery; however, we make sure every order is in the mail within 24 hours of completing transaction. This promptness to ship your order allows for us to almost always complete the delivery of your package within the 2 to 7 days estimate that we advertise.
The cost of delivery can vary, based on where you are ordering from. For this reason, we recommend all customers to double check the cost of shipping, as well as any potential 3rd party details that could apply to your order. Because we utilize 3rd party couriers, we do not make any guarantees on delivery dates. If a courier is unable to contact you, they will make several more attempts to do so in the days that follow. If you remain unavailable, expect your package to be returned to us and contact us for further information. Resending your package will not result in an additional charge, but will result in additional shipping fees.
Each and every order has a tracking number assigned. In order to learnt the tracking number that is associated with your delivery, please consult the confirmation email that would have been sent when you completed your transaction with us. If you have any issue with delivery, please contact our customer service support staff. If provided with the tracking number you received, our team can request an emergency update regarding the status of your order.
For more information, please check the individual product page, as many of the details regarding delivery can be found there. Any further questions can be answered by our friendly support staff, who prioritize your happiness.